Shipping Policy

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Home Shipping Policy

Shipping Policy

Shipping Policy - KalTall

Last updated: March 22, 2026

Thank you for choosing KalTall! This Shipping Policy outlines our delivery timelines, shipping methods, costs, and other important details to ensure you have a clear understanding of how we deliver your orders.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your payment confirmation.

For custom or handmade items:

Processing time may extend to 3-7 business days (production time)
We will send you a confirmation email once your custom item is ready for shipping
You will receive a tracking number immediately after shipment

2. Shipping Methods & Delivery Timelines

We currently offer shipping to most countries worldwide. Below are our standard shipping options:

Standard Shipping (US Domestic):
- Delivery: 3-7 business days
- Cost: Free for orders over $50; $5.99 for orders under $50
Express Shipping (US Domestic):
- Delivery: 1-2 business days
- Cost: $12.99 (flat rate)
International Shipping:
- Delivery: 7-15 business days (varies by country/region)
- Cost: Calculated at checkout based on destination and order weight
- Import duties/taxes are the responsibility of the recipient (we do not cover these fees)

Delivery times are estimates only and may be delayed due to customs, weather, or other unforeseen circumstances.

3. Shipping Costs

Shipping costs are calculated based on the following factors:

Delivery destination (domestic/international)
Total weight of the order
Selected shipping method

We offer free standard shipping on all US domestic orders over $50 (no promo code required).

4. Order Tracking

Once your order has shipped, we will send you a shipping confirmation email containing your tracking number and a link to track your package.

You can also track your order by logging into your KalTall account (if created) or by entering your tracking number on our "Track Order" page.

If your tracking information is not updating or shows no activity for more than 5 business days, please contact us for assistance.

5. Address Changes & Corrections

We aim to process orders quickly, so address changes or corrections must be requested within 1 hour of placing your order.

To request an address change:

Email us immediately at brandshopsale@gmail.com
Include your order number and the corrected shipping address
We will confirm the change via email if it can be processed

We cannot guarantee address changes after the 1-hour window, as orders may already be in transit to the shipping carrier.

6. Missing or Lost Packages

If your package is marked as "delivered" but you have not received it, please:

Check around your delivery location (porch, mailbox, neighbor's house, etc.)
Wait 48 hours (packages may be marked delivered early by the carrier)
Contact the shipping carrier directly with your tracking number

If your package is confirmed lost by the carrier, we will offer a replacement or full refund (at your choice) after a 10-business-day investigation period (for domestic orders) or 20-business-day period (for international orders).

7. International Shipping Notes

For international orders, please note the following:

Import duties, taxes, and fees are not included in the item price or shipping cost
Customs clearance procedures may cause delays beyond our control
The recipient is responsible for providing accurate customs information
We do not ship to PO boxes or military addresses (APO/FPO) internationally